Returns & Refunds Policy

At Zoetech Zone, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

• Returns are accepted within 3 days from the date of delivery.
• The item must be unused, in its original packaging, and in the same condition as received.
• Products that are damaged, used, or missing parts may not be eligible for a return.
• Certain items, such as wearables, opened accessories, or hygiene-related products, may not be eligible for returns due to safety and hygiene reasons.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us – [email protected] with your order details and reason for return.
2. Ship the Product – Pack the item securely and return it via a trackable shipping method.
3. Inspection & Confirmation – Once we receive the item, our team will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

• Approved refunds will be processed within 3 business days after the item is received and inspected.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
• If your refund is delayed, check with your bank or payment provider, as processing times may vary.

4. Exchanges

• We offer exchanges only for defective or damaged items.
• If you need a replacement, contact us at [email protected] with photos and details of the issue.

5. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, report it within 48 hours of delivery.
• Provide clear photos of the item and packaging for verification.
• We will arrange a replacement or refund at no extra cost.

6. Contact Information

For return or refund inquiries, reach out to us at:[email protected]