Shipping Policy

At Zoetech Zone, we aim to deliver your orders quickly and securely. Please review our Shipping Policy to understand how we process and ship your purchases.

1. Shipping Locations

• We ship worldwide to most countries.
• Some remote locations may have limited shipping options.
• If we are unable to deliver to your location, we will notify you before processing your order.

2. Processing Time

• Orders are processed within 3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• If there are any delays in processing, we will notify you via email.

3. Shipping Methods & Delivery Time

• We offer standard and express shipping options.
• Estimated delivery times:
  
  • Standard Shipping: 3-4 business days
  • Express Shipping: 3-4 business days
• Delivery times may vary based on location, customs processing, and carrier delays.

4. Shipping Charges

• Shipping costs depend on your location and chosen shipping method.
• Shipping fees will be calculated at checkout before payment.
• We may offer free shipping promotions on selected items or order values.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order through our website or the carrier’s tracking portal.

6. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, and import fees, which are the buyer’s responsibility.
• Zoetech Zone is not responsible for any customs delays or additional charges imposed by local authorities.

7. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact us at [email protected]
• If your package is lost in transit, we will work with the carrier to resolve the issue.

8. Undeliverable Orders

• If an order is returned due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment.
• Additional shipping charges may apply for resending the package.

9. Contact Information

For any shipping-related questions, contact us at:[email protected]